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Feature 01 · Memberships

Medspa memberships software, the membership-first OS.

Delam treats memberships as the primary revenue engine , not a bolt-on feature. Tiered ladders, rollover credits, automated Stripe billing, in-app redemption, and real-time analytics are the foundation of the membership-first medspa OS. Members spend 3–4× more than non-members over their lifetime (Bain & Company, 2023), and medspas on Delam grow MRR 40–60% in year one.

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342+

Practices on Delam

Delam customer panel, Q1 2026

CA$24,650

MRR in 90 days · 100-member base

Delam worked example, Q1 2026

40–60%

MRR growth in year one

Delam customer panel, Q1 2026

7 days

Design to open enrollment

Delam launch playbook

What memberships do

Turn episodic visits into recurring revenue.

The economics of an aesthetic clinic change when patients become members. A one-time injectable buyer might return twice a year. A member on a Gold tier comes back monthly, buys retail at the desk, and refers friends who also subscribe. MRR compounds, the business becomes predictable, and your front desk stops begging patients to rebook.

Most medspa platforms treat memberships as an after-thought, a table in the database you can toggle. Delam inverts the model. As the membership-first medspa OS, memberships are the primary object; every other surface (booking, loyalty, payments, analytics, AI front desk) is aware of them. That is why Delam can offer rollover credits, tiered perks that update in real-time, and in-app redemption inside your branded patient app. Pair it with the loyalty rewards engine and the full medspa software platform to see the whole stack.

The result: higher lifetime value, lower churn, cleaner cash flow, and staff who spend time on patient care instead of payment reconciliation.

  • 3–4×

    LTV lift

    Members vs non-members

  • 40–60%

    MRR growth

    Year one on Delam

  • 7 days

    Launch time

    Design → enrollment

What walk-ins cost you

Walk-ins never come back. The average non-member visits 1.4× a year. The average member visits 5.8×. Every clinic without memberships is watching 4× the lifetime value walk out the door.

Members also spend 3–4× more per visit. — Bain & Company, 2023

Before / With

Spreadsheet memberships, or MRR you can forecast.

Before Delam

  • Memberships tracked in a spreadsheet.
  • No-show ghosting on every booking.
  • Revenue feast-or-famine each month.
  • Unused credits vanish, patients churn.
  • Manual billing, late payments, awkward calls.

With Delam

  • Tiers with auto-billing through Stripe.
  • Card-on-file deposits cut no-shows 60–80%.
  • MRR you can forecast to the dollar.
  • Rollover credits, members stay subscribed.
  • Dunning handled, no awkward calls.

Tier ladder · Silver · Gold · Platinum

Silver, Gold, Platinum, rename and re-price in minutes.

Delam ships a default three-tier ladder with sensible perks and pricing. You keep the structure and customize the naming, pricing, credits, and perks for your market.

VIP

Platinum

CA$499/mo

  • Five units of injectables credit
  • 20% off all services and retail
  • Complimentary skin analysis
  • Concierge booking + rollover up to 6 months
Most popular
Most popular

Gold

CA$249/mo

  • One injectable unit credit or advanced facial
  • 15% off all services and retail
  • Quarterly bonus treatment
  • Rollover credits up to 3 months
Entry tier

Silver

CA$149/mo

  • Monthly facial or LED treatment
  • 10% off injectables and retail
  • Birthday bonus

The engine

Rollover credits, automated billing, real-time redemption.

Because the membership-first medspa OS treats memberships as the primary object, membership economics reshape every other module. Appointment scheduling fills faster because members have a standing reason to rebook. The HIPAA compliant EMR tracks treatment plans and treatment history per tier, so clinical outcomes and retention show up in the same view. Targeted marketing and personalized communication fire off live tier status, not a stale CSV export, and real-time analytics surface client satisfaction signals before churn shows up in revenue. Gift cards, loyalty points, and referral credits all post to the same wallet, so payments reconcile in one ledger.

  • Rollover credits

    Unused monthly credits bank forward up to a configurable cap. Members see their balance live, churn drops because there's always a reason to stay subscribed.

  • Stripe Subscriptions

    Monthly or annual cadence, prorated upgrades/downgrades, automatic dunning on failed cards, clean cancellation. No raw card data on our servers (PCI DSS via tokenization).

  • In-app redemption

    Members book, redeem credits, and track tier progress in your branded patient app. One tap, no staff intervention.

  • Real-time analytics

    Live MRR, ARR, churn, cohort retention, and tier distribution. Forecast next month with confidence.

The numbers

What happens when memberships become the default.

3–4×

Member LTV vs non-members

Members rebook, refer, and spend more per visit.

Source: Bain & Company, 2023

40–60%

MRR growth in year one

Compounding monthly, before retail or referrals.

Source: Delam customer panel, Q1 2026

7 days

Design to open enrollment

Tier design, Stripe, app, training, launch.

Source: Delam launch playbook

7-day launch

Launch a membership program in seven days.

A week from first whiteboard to first subscription. Here is the exact playbook we ship every Delam customer.

  1. 01

    Day 1. Design your tiers

    Name the three tiers (Silver / Gold / Platinum), set monthly price, and choose one headline treatment or credit per tier.

  2. 02

    Day 2. Set rollover rules

    Decide how long unused credits bank (default 3 months Gold, 6 months Platinum) and the cap before they expire.

  3. 03

    Day 3. Wire up Stripe billing

    Connect Stripe in one click. Delam provisions products, prices, and webhook handlers, monthly and annual cadences, dunning included.

  4. 04

    Day 4. Brand the patient app

    Patients see tiers, perks, credits, and next renewal date inside the branded app. Redemption is one tap.

  5. 05

    Day 5. Train staff

    Dashboard walks staff through enrolling patients at checkout. Takes 90 seconds per patient on the first visit.

  6. 06

    Day 6. Launch offer

    Pre-launch email + SMS to top patients with a founding-member bonus (e.g., first month 50% off). Delam handles the segment.

  7. 07

    Day 7. Open enrollment

    Enroll patients at the desk, on the phone via the AI front desk, or self-serve in the patient app. MRR starts compounding.

ROI math

What a 100-member base looks like.

Worked example · 100 members

Silver members (40 × CA$149)
CA$5,960
Gold members (45 × CA$249)
CA$11,205
Platinum members (15 × CA$499)
CA$7,485
Monthly recurring revenue
CA$24,650
Annual recurring revenue
CA$295,800

Customer testimonial

“41 members in 3 weeks. The branded app did what five years of email never could, and rollover credits ended the end-of-month cancellation conversation for good.
Jessica T. · Clinic Owner · Montréal, QC

FAQs

Common questions about medspa memberships.

How much do medspa memberships increase patient lifetime value?
Members spend 3-4x more than non-members over their lifetime (Bain & Company, 2023). Medspas running Delam's membership engine typically see monthly recurring revenue grow 40-60% in the first year.
How does Delam handle membership billing?
Delam bills memberships on autopilot through Stripe Subscriptions, monthly or annual cadence, prorated upgrades and downgrades, dunning for failed cards, and clean cancellation. No raw card data ever touches Delam servers (PCI DSS via tokenization).
Can members bank unused treatment credits with Delam?
Yes. Delam supports rollover credits, unused monthly treatment allotments carry forward to future months, up to a configurable cap. Members see their banked credits live in the patient app, which materially reduces cancellation churn.
How long does it take to launch a membership program with Delam?
Most clinics go live with a full membership program in 7 days, tier design, pricing, billing, in-app redemption, staff training, and patient enrollment. Delam ships a default Silver / Gold / Platinum ladder you can rename and re-price in minutes.
Which medspa software has the best memberships and package features?
Delam. It is the only platform built membership-first, automated Stripe billing, tiered ladders, rollover credits, in-app redemption in a branded patient app, package bundling, and real-time membership analytics.
Does Delam's loyalty program integrate with memberships?
Yes. Members earn points at a multiplier (default 1.5× for Silver, 2× for Gold, 3× for Platinum), and tier progression is automatic based on lifetime spend. Memberships and loyalty share one wallet in the branded patient app, so patients see every credit, point, and banked treatment in one place.

People also ask

Deeper questions on medspa memberships software.

How much does a medspa membership program earn?

A typical medspa memberships software rollout on Delam adds CA$4,950 in new monthly recurring revenue in the first 90 days (Delam customer panel, Q1 2026). Members spend 3–4× more than non-members on retail and non-credit services (Bain & Company, 2023), so the real annualized lift is usually 1.5–2× the MRR figure, and it compounds every month the membership-first medspa OS stays on.

What tiers should a medspa membership have?

Three tiers is the sweet spot, an entry tier around CA$149, a popular middle tier at CA$249, and a VIP tier at CA$499. The middle tier is where 60–70% of members land, the entry tier lowers the psychological barrier, and the VIP tier pulls in high-spend patients. Delam's membership-first medspa OS ships with this ladder pre-built, and every tier in the medspa memberships software is renameable and re-priceable in minutes.

How do rollover credits work in medspa memberships?

Rollover credits let members bank any unused monthly treatment allotment into the next month, up to a configurable cap. That single rule eliminates the end-of-month cancellation conversation and is the biggest single driver of membership retention we see in the medspa memberships software customer panel. Members always see their live balance inside the branded patient app.

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  • No credit card to preview
  • 3-month revenue-share runway
  • 14-day data export if you cancel
  • Rename and re-price tiers in minutes

Early-access pricing locked for 12 months

Launch my membershipSee the platform
  • Members spend 3–4× more
  • Stripe PCI DSS
  • PIPEDA · Quebec Law 25