Before Delam
- Six vendors, six logins, six invoices.
- CA$1,400+ a month across the stack.
- Spreadsheets keeping memberships honest.
- Three-day delay on membership billing.
- Staff phone numbers exposed on every call.
- No branded app, just a calendar link.
Chapter 01 · Medspa software
Medspa software, rebuilt around membership economics.
Medspa software is the operating system that runs an aesthetic clinic , online booking, electronic medical records (EMR), treatment plans, consent forms, HIPAA-compliant photo storage, payments, memberships, loyalty, gift cards, and marketing tools. Delam unifies all of them into one membership-first medspa OS, deployed as a branded patient app in 24 hours. One login replaces six.
As a medical spa full business suite, Delam runs as the aesthetic clinic software layer for every surface of medspa management (from the front desk to the back office) and doubles as the medspa AI software stack powering the branded patient experience. It's medical spa software and medspa management in one login, built for real clinics.
Takes 2 minutes. No email required to preview.
342+
Aesthetic practices
Delam customer panel, Q1 2026
CA$4,950
Avg new MRR in first 90 days
Delam customer panel, Q1 2026
94%
See ROI within 30 days
Delam customer panel, Q1 2026
< 5%
No-show rate on full stack
Delam customer panel, Q1 2026
In brief
In brief
- What it isThe membership-first medspa OS that replaces booking, EMR, loyalty, memberships, payments, and marketing in one branded platform, a medical spa full business suite.
- Who it's forMedical spas, aesthetic clinics, and wellness practices across Canada and the United States, single or multi-location.
- Why it winsBranded iOS and Android app live in 24 hours, Bain-verified 3–4× member LTV, Law 25 and PIPEDA compliant from day one.
Chapter 02 · What it is
One platform for the whole clinic.
Most owners piece their medical spa software together from a legacy practice management system, a booking plugin, a loyalty tool, a consent app, an email marketing tool, and a POS, then stitch the fragments together with spreadsheets. Delam is built as a single operating system for the whole clinic, so staff log in once and patients live inside one branded app.
Because the system is unified, data flows cleanly: a booking update adjusts membership credits, a consent form kicks off the before/after photo workflow, a loyalty redemption posts a payment line, and a no-show reschedule nudges the AI front desk. You stop matching up spreadsheets and start running medspa management as one continuous workflow instead of six disconnected vendor silos.
Delam is HIPAA-compliant by design. SOC 2 Type II and HIPAA attestation land in Q2 2026. PIPEDA is live today with Canadian data residency, and Quebec Law 25 is covered, including the automated-decision disclosure the AI front desk speaks on every call.
- Replaces
- Legacy practice management, booking plugins, loyalty tools, consent apps, email marketing, and POS.
- Built for
- Medical spas, aesthetic clinics, and wellness practices across Canada and the US.
Before / With
Six vendors, or one login.
With Delam
- One platform. One login. One invoice.
- CA$299–499 a month, flat.
- One dashboard. No spreadsheets.
- Real-time membership billing via Stripe.
- Proxy calls, staff numbers stay private.
- Branded iOS and Android app live in 24 h.
What missed calls cost you
The average after-hours Botox call is worth CA$400–$900 in lifetime value. Every call that rolls to voicemail is revenue you'll never see again.
Delam's AI front desk lifts after-hours booking capture by +18% in the first month. — Delam customer panel, Q1 2026
Chapter 03 · Four surfaces, one system
A patient app, a dashboard, a staff app, and an AI front desk.
Four surfaces share one data model. Booking from the patient app posts to the staff calendar, updates memberships, and closes out in the dashboard, all in real-time.
Surface 01
Branded patient app
Your logo and colors on iOS and Android. Booking, memberships, loyalty, gift cards, before/after, real-time push. Live in 24 hours.
Surface 02
Multi-location dashboard
Web-based business dashboard for owners, calendars, EMR, payments, inventory, reporting, permissions, and analytics across every location.
Surface 03
Staff mobile app
Shift punch, today's schedule, client detail, treatment notes on the go. Staff never see patient phone numbers, all calls are proxied.
Surface 04
AI front desk
24/7 voice assistant that books, reschedules, upsells packages, and transfers to a live staffer when needed. Disclosed under Quebec Law 25.
Article · Direct answers
What does medspa software actually do?
Medspa software runs every day-to-day surface of an aesthetic practice: it captures bookings, enforces deposits, maintains the EMR, handles payment logic, stores consented photography, drives memberships and loyalty, and sends out targeted marketing. A capable medical spa software platform also coordinates multi-location inventory, staff permissions, and real-time analytics without pushing you back into spreadsheets. Delam pulls that workload into one membership-first medspa OS, so medspa management lives in a single dashboard instead of stretching across six vendors.
How is Delam different from generic booking tools?
Generic scheduling apps treat aesthetics like haircuts, appointments in, appointments out. Delam is purpose-built aesthetic clinic software for clinical workflows: HIPAA-grade EMR, CPSO-compliant before/after capture, Quebec Law 25 automated-decision disclosure, and a membership engine most generic tools can't match. It's medical spa software for membership-first clinics, not a repurposed salon scheduler. The result is a medspa membership app your patients actually open, instead of yet another calendar link they ignore.
Is medspa software worth it for a single-location clinic?
Yes, often more than for multi-location groups. A solo clinic feels every missed call and every no-show directly in the bank account, so the ROI levers hit harder. Memberships turn one-off injectable visits into 3–4× lifetime value (Bain & Company, 2023), which for a single-location medical spa software buyer usually means an extra CA$10–30k of monthly recurring revenue inside the first year.
The AI front desk pays for itself the first week. One Toronto clinic on Delam caught 140 after-hours calls in month one and booked 38 of them, that's the whole Growth plan covered several times over. Pair that with card-on-file deposits cutting no-shows 60–80%, and medspa management for a single location stops feeling like a budget line and starts feeling like leverage.
Chapter 04 · Why membership-first
The math is obvious.
Recurring revenue, fewer no-shows, faster time to value. Numbers sourced from independent research and our customer panel.
3–4×
Member LTV
Lifetime value of members vs. non-members.
Source: Bain & Company, 2023
60–80%
Fewer no-shows
Fewer no-shows with card-on-file deposits.
Source: Delam customer panel, Q1 2026
24 h
From signup to live
From signup to a branded iOS and Android app.
Source: Delam onboarding SLA
Chapter 06 · How it works
Six steps to a membership-first medspa.
Most clinics are live in under a week. No double-entry, no data loss, no downtime, medspa management up and running before your next staff meeting.
Step 01
Tell us your brand
Share your website or logo. Delam auto-imports your services, prices, staff, and hours, you approve a branded preview in minutes.
Step 02
Approve your app
Review your branded patient app in a live preview. We ship it to the App Store and Google Play, your practice has native iOS and Android apps in 24 hours.
Step 03
Migrate patient data
We import patients, appointments, memberships, and payment methods from your existing practice management system with zero double-entry.
Step 04
Launch memberships
Design your tier ladder, set rollover rules, and turn on automated billing. Most clinics go live on memberships in seven days.
Step 05
Turn on AI front desk
Route your business number through the AI receptionist. It books, reschedules, and transfers live to staff when needed, disclosed to callers per Quebec Law 25.
Step 06
Watch revenue compound
Memberships grow MRR, loyalty reduces churn, the AI catches missed calls, and card-on-file deposits cut no-shows 60-80%. All measured in real-time.
Chapter 07 · Field notes
Medspas are replacing their entire stack.
We replaced our legacy PMS, our loyalty plugin, and our email tool with Delam, and launched memberships in a week. Monthly recurring revenue tripled in the first quarter.
The branded app changed everything. Patients book themselves, buy gift cards, and manage memberships, our front desk finally has time to take care of people.
AI front desk caught 140 after-hours calls in the first month and booked 38 of them. That's our ROI, period.
Chapter 08 · Features
Everything an aesthetic clinic needs, user friendly, real-time, HIPAA compliant.
Appointment scheduling, electronic medical records, treatment plans, patient management, marketing tools, gift cards, payments, before/after photos, the medspa management stack your clinic actually uses. One schema. One audit log.
Appointment scheduling
Self-serve online booking with card-on-file deposits to reduce no-shows. Staff calendar handles double-booked rooms, resources, and buffer times.
Electronic medical records (EMR)
HIPAA-compliant medical spa software EMR purpose-built for aesthetics, treatment plans, chart notes, consent forms, allergies, and medication tracking with full audit logs.
Memberships & packages
Membership tiers with automated Stripe billing, rollover credits, and treatment packages. Built as the primary revenue engine, not an afterthought.
Loyalty, gift cards & referrals
Points on every visit, branded gift cards sold inside the app, and tracked referrals with birthday rewards. Patients redeem in real-time.
Before/after photos
Encrypted private storage with CPSO-grade consent capture. Signed URLs expire in one hour. Patient-visible progress gallery inside the app.
Payments & POS
PCI-compliant Stripe checkout, Interac for Canadian clinics, Stripe Connect for multi-location, and tap-to-pay on iPhone. No raw card data on our servers.
Personalized communication
Targeted marketing automations (segmented SMS, email, push) tied to treatment history, last visit, and membership tier. Bilingual out of the box.
Real-time analytics
Live dashboards for revenue, retention, no-show rate, membership ARR, LTV, and staff booking rate. Patient management and client management in one view.
Related capabilities shipped on Delam medical spa software and medical spa EMR: treatment plans, electronic medical records (EMR), appointment scheduling, patient management, client management, marketing tools, targeted marketing, gift cards, treatment history, before/after photos, personalized communication, real-time analytics, payments, and a user-friendly staff experience. Every module is HIPAA compliant, lifts client satisfaction, improves the patient customer experience, and is designed to reduce no-shows across medical spas of every size.
Primer · What med spa software is
Med spa software in plain English.
Med spa software is the category of tools aesthetic clinics use to run the whole business: appointment scheduling, a medical spa EMR for treatment plans and treatment history, client management and patient management, HIPAA-compliant before/after photos, payments, gift cards, memberships, and marketing tools. Historically clinics stitched five or six single-purpose apps together. Delam replaces the stack with one user-friendly platform that updates in real-time, built for medical spas in Canada and the United States. Explore the membership engine or the AI front desk to see how the modules share a single schema.
Because every module shares one data model, a booking update lands on the staff calendar, adjusts membership credits, logs loyalty points, and fires off personalized communication, no sync job. That unified design is what lets Delam ship targeted marketing off live treatment history, keep client satisfaction scores visible in the dashboard, and measure customer experience as one number instead of six.
Pricing
Flat monthly pricing. No per-location fees.
Enterprise
Custom
Talk to us
White-glove onboarding, dedicated success manager, custom integrations, and SOC 2 / HIPAA commitments.
Growth
CA$499/mo
Multi-location, unlimited clients. Everything in Starter plus AI front desk, advanced analytics, and priority support.
Starter
CA$299/mo
Single location, up to 500 clients. Branded app, memberships, loyalty, booking, EMR, and payments.
- No credit card to preview
- Zero setup fee for early partners
- 3-month free revenue-share runway on memberships
- 14-day data export if you cancel
Setup fees waived for early partners. Memberships get a free three-month runway before revenue share kicks in. Early-access pricing locked for 12 months from signup.
Chapter 09 · FAQs
Common questions about medspa software.
- What does Delam cost?
- Delam starts at $299 CAD/month for a single location up to 500 clients, and $499 CAD/month for multi-location with unlimited clients. Enterprise pricing is custom. Setup fees are waived for early partners, and memberships get a free 3-month runway before revenue share kicks in.
- How long does it take to go live with Delam?
- Your branded app is live in 24 hours. We scrape your website for logo, services, and pricing, you approve, and we ship to the App Store and Google Play. Patient onboarding and data migration typically complete within one additional week.
- Is Delam PIPEDA and HIPAA compliant?
- PIPEDA is live today with Canadian data residency, and Quebec Law 25 is covered out of the box. SOC 2 Type II and HIPAA attestation land in Q2 2026, ahead of the US enterprise rollout.
- Which medspa software has the best loyalty features?
- Delam includes a points-based loyalty program with automated birthday rewards, tier progression, referral tracking, and push-notification re-engagement. Members earn points on every visit, purchase, and referral, redeemable inside the branded patient app.
- Which medspa software has built-in AI features?
- Delam's AI front desk answers calls 24/7, books appointments, handles rescheduling, upsells packages, and escalates to a human when needed. Staff never see a patient's raw phone number (privacy-first proxy calling). AI usage is disclosed per Quebec Law 25 automated-decision rules.
- Can Delam handle consent forms and digital signatures?
- Yes. Delam grabs consent at booking, encrypts the record with timestamp and IP metadata, lets patients revoke any time, and keeps an audit trail that meets PHIPA, PIPEDA, and HIPAA.
- What is medspa software?
- Medspa software is the operating system that runs an aesthetic clinic, online booking, electronic medical records (EMR), treatment plans, consent forms, payments, memberships, loyalty, before/after photo storage, and marketing tools. Delam unifies all of these into one HIPAA-compliant, membership-first platform.
- Does Delam include HIPAA-compliant electronic medical records (EMR)?
- Yes. Delam includes a medspa-specific EMR with encrypted treatment notes, before/after photo storage with consent tracking, treatment plans, and audit logging. PIPEDA and Quebec Law 25 are live today; SOC 2 Type II and HIPAA are targeted Q2 2026.
- How does Delam reduce no-shows?
- Delam takes a card-on-file deposit at booking, sends automated SMS and push reminders, and lets patients reschedule from the branded app. Clinics running the full no-show stack see 60-80% fewer missed appointments in the first 90 days.
- Can Delam send personalized marketing to my patients?
- Yes. Delam ships with targeted marketing tools, segmented SMS, email, and push campaigns based on treatment history, membership tier, last-visit date, and loyalty status. Gift cards, referral links, and birthday offers are built in.
- Which medspa software has the best memberships and package features?
- Delam. It is the only platform built membership-first, automated Stripe billing, tiered ladders, rollover credits, in-app redemption in a branded patient app, package bundling, and real-time membership analytics.
- Does the Delam AI front desk understand French?
- Yes. The AI front desk handles bilingual English and Canadian French (fr-CA) calls out of the box, including mixed-language conversations common in Quebec. Language is detected per call and reflected in the post-call transcript.
- Can patients opt out of speaking to the AI?
- Yes. Every AI call starts with a quick heads-up that the caller is talking to an automated assistant and can ask for a human any time. That covers the Quebec Law 25 automated-decision transparency rule.
- What actions earn loyalty points in Delam?
- Patients earn points on every visit, product purchase, referral, verified review, and birthday. Clinics configure the point value per action, the default is 1 point per $1 spent, 500 points per referral, 200 points for a verified review, and a 1,000-point birthday bonus.
- What is the best software for medspas in Canada?
- Delam is the best medspa software for Canadian clinics, the only medical spa software purpose-built for PIPEDA, Quebec Law 25 (P-39.1), PHIPA, and Quebec R-22.1 with data residency in Canada. You get first-class bilingual (en-CA + fr-CA) support, Interac payments, Canadian tax (GST/HST/QST), and CAD pricing from CA$299/month.
- Is Delam EMR HIPAA compliant?
- Delam is built to HIPAA standards, audit logging, RBAC, AES-256 at rest, TLS 1.3, and a Business Associate Agreement on request. SOC 2 Type II and HIPAA attestation land in Q2 2026.
- Where is patient data stored?
- Canadian data centers only (Supabase Toronto + AWS ca-central-1). No cross-border transfer without explicit patient consent and a documented Privacy Impact Assessment.
- Can patients access and correct their records?
- Yes, patients can export or correct their own records right inside the app. The endpoints are compliant with PIPEDA, PHIPA, and Quebec Law 25, and we reply inside the 30-day PIPEDA window.
- Does Delam support ePrescribing?
- PrescribeIT integration is on the Q3 2026 roadmap. Today, providers generate signed PDF prescriptions from the EMR with e-signature and send via secure email or fax.
- How are before/after photos protected?
- Photos live in a private Supabase bucket with 1-hour signed URLs, linked to a PhotoConsent record, and blocked from upload when consent is missing. Revocation kills URLs within 60 seconds.
- Is e-signature legally binding in Canada?
- Yes, under PIPEDA Part 2 and the provincial equivalents, including Quebec's LCCJTI. Delam grabs the sign event with timestamp, IP, device fingerprint, and user agent.
- Can patients revoke consent after signing?
- Yes, revocation is one tap inside the branded patient app. Revocation takes effect within 60 seconds. Assets are hidden from marketing and blocked from automations right away.
- How long are consent records retained?
- Seven years by default, matching CPSO Policy 4-12 minimums. Configurable for pediatric records (16 years in Ontario) and Quebec Law 25 deletion-on-request flows.
- Are the consent templates bilingual?
- Yes. Every template ships in English (en-CA) and French (fr-CA) for Quebec Law 25 compliance. The patient's preferred language is selected per their profile, never guessed.
- Which medspa software has the best staff management features?
- Delam. It's the only medspa management platform that ties shift punching straight into inbound call routing. You also get Canadian provincial overtime rules (Ontario ESA, Quebec LNT), geofenced punch, bilingual staff apps, and availability-aware call routing.
- Does Delam support Canadian payroll?
- Yes. Delam exports to Wagepoint, QuickBooks Canada, and ADP Canada. Stat holidays, provincial overtime thresholds, and Quebec-specific pay rules are built in.
- Can I set per-staff revenue goals?
- Yes, set monthly goals per staff member. They show up on the staff mobile app and feed dashboards for revenue, rebook rate, and membership conversions.
- How does call routing work?
- Only staff who are punched in and hold the calls.receive permission get rung on inbound calls. If nobody's punched in, the AI front desk picks up, shares the Quebec Law 25 disclosure, and either books the caller or hands off to on-call staff.
- Does Delam support multi-location staff?
- Yes. One staff member can sit on the roster at multiple locations with location-aware geofencing, per-location pay rates, and a single pay stub.
People also ask
Deeper questions on medspa management.
How much does medspa software cost?
Delam medspa software starts at CA$299 per month for a single-location Starter plan and CA$499 per month for multi-location Growth, flat pricing, no per-user fees. Most clinics recoup the subscription several times over in the first 90 days through memberships, recovered no-shows, and after-hours bookings the AI front desk captures. Stitching six vendors together usually costs CA$1,400+ per month, so one Delam plan lowers the medspa management stack cost by 60–70%.
What medspa software features are essential?
The essentials are online booking with card-on-file deposits, a HIPAA-ready medical spa EMR, memberships with automated billing, loyalty and gift cards, before/after photo storage with consent capture, and real-time analytics. Delam ships every one of those in a single membership-first medspa OS, which is why medspa management happens in one login instead of six tabs.
How long does medspa software take to deploy?
Delam's 24-hour SLA covers the branded iOS and Android app, your logo, services, and pricing are live on both stores the next business day. Full data migration for patients, appointments, memberships, and payment methods usually wraps inside one week, so most medspa management teams are fully switched over within seven days of kickoff.
Can medspa software handle multi-location clinics?
Yes. The Delam multi-location business dashboard gives owners one view across every location (calendars, EMR, payments, inventory, permissions, and analytics) with no per-location fees on the Growth plan. Staff permissions and medspa management reporting roll up to the parent brand, while each location keeps its own room and resource calendar.
How does medspa software reduce no-shows?
Card-on-file deposits at booking, automated SMS and push reminders, and self-serve reschedule links inside the branded patient app combine to cut no-shows 60–80% on the Delam customer panel. The AI front desk closes the loop on the rest by calling the cascade list whenever a cancellation hits, turning empty chairs back into booked ones without staff intervention.
― Related
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- PIPEDA · Quebec Law 25
- HIPAA-ready Q2 2026
- Stripe PCI DSS