Chapter 01 · Medspa software · United States
Delam is medspa software built around membership economics , one platform that replaces booking, EMR, loyalty, memberships, payments, and marketing tools for medical spas and aesthetic clinics across the United States. Branded iOS + Android app live in 24 hours. From $229/mo USD.
As a medical spa full business suite, Delam runs as the aesthetic clinic software layer for every surface of US medspa management (from the front desk to the back office) and doubles as the medspa AI software stack powering the branded patient experience. It's medical spa software and medspa management in one login, built for real US clinics.
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342+
Aesthetic practices
Delam customer panel, Q1 2026
$4,950
Avg new MRR in first 90 days (USD)
Delam customer panel, Q1 2026
94%
See ROI within 30 days
Delam customer panel, Q1 2026
< 5%
No-show rate on full stack
Delam customer panel, Q1 2026
In brief
Chapter 02 · What it is
Most US owners piece their medical spa software together from a legacy practice management system, a booking plugin, a loyalty tool, a consent app, an email marketing tool, and a POS, then stitch the fragments together with spreadsheets. Delam is built as a single operating system for the whole clinic, so staff log in once and patients live inside one branded app.
Because the system is unified, data flows cleanly: a booking update adjusts membership credits, a consent form kicks off the before/after photo workflow, a loyalty redemption posts a payment line, and a no-show reschedule nudges the AI front desk. You stop matching up spreadsheets and start running US medspa management as one continuous workflow instead of six disconnected vendor silos.
Delam is built to HIPAA standards by design, encryption in transit and at rest, role-based access, full audit logging, and HITRUST-ready architecture. BAA is available on request for qualifying plans. SOC 2 Type II and formal HIPAA attestation land in Q2 2026. PCI DSS is covered via Stripe tokenization, no raw card data ever touches Delam servers.
Before / With
Before Delam
With Delam
What missed calls cost you
The average after-hours Botox call is worth $400–$900 USDin lifetime value. Every call that rolls to voicemail is revenue you'll never see again.
Delam's AI front desk lifts after-hours booking capture by +18% in the first month. — Delam customer panel, Q1 2026
Chapter 03 · Four surfaces, one system
Four surfaces share one data model. Booking from the patient app posts to the staff calendar, updates memberships, and closes out in the dashboard, all in real-time.
Surface 01
Your logo and colors on iOS and Android. Booking, memberships, loyalty, gift cards, before/after, real-time push. Live in 24 hours.
Surface 02
Web-based business dashboard for owners, calendars, EMR, payments, inventory, reporting, permissions, and analytics across every US location.
Surface 03
Shift punch, today's schedule, client detail, treatment notes on the go. Staff never see patient phone numbers, all calls are proxied.
Surface 04
24/7 voice assistant that books, reschedules, upsells packages, and transfers to a live staffer when needed. Transparent automation disclosure on every call.
Article · Direct answers
Medspa software runs every day-to-day surface of a US aesthetic practice: it captures bookings, enforces deposits, maintains the EMR, handles payment logic, stores consented photography, drives memberships and loyalty, and sends out targeted marketing. A capable medical spa software platform also coordinates multi-location inventory, staff permissions, state-specific retail sales tax, and real-time analytics without pushing you back into spreadsheets. Delam pulls that workload into one membership-first medspa OS, so US medspa management lives in a single dashboard instead of stretching across six vendors.
Generic scheduling apps treat aesthetics like haircuts, appointments in, appointments out. Delam is purpose-built aesthetic clinic software for clinical workflows: HIPAA-grade EMR, board-aligned before/after capture, transparent AI-automation disclosures, and a membership engine most generic tools can't match. It's medical spa software for membership-first US clinics, not a repurposed salon scheduler. The result is a medspa membership app your patients actually open, instead of yet another calendar link they ignore.
Yes, often more than for multi-location groups. A solo clinic feels every missed call and every no-show directly in the bank account, so the ROI levers hit harder. Memberships turn one-off injectable visits into 3–4× lifetime value (Bain & Company, 2023), which for a single-location US medical spa software buyer usually means an extra $10–30k USD of monthly recurring revenue inside the first year.
The AI front desk pays for itself the first week. One partner clinic on Delam caught 140 after-hours calls in month one and booked 38 of them, that's the whole Growth plan covered several times over. Pair that with card-on-file deposits cutting no-shows 60–80%, and medspa management for a single US location stops feeling like a budget line and starts feeling like leverage.
Chapter 04 · Why membership-first
Recurring revenue, fewer no-shows, faster time to value. Numbers sourced from independent research and our customer panel.
3–4×
Member LTV
Lifetime value of members vs. non-members.
Source: Bain & Company, 2023
60–80%
Fewer no-shows
Fewer no-shows with card-on-file deposits.
Source: Delam customer panel, Q1 2026
24 h
From signup to live
From signup to a branded iOS and Android app.
Source: Delam onboarding SLA
Chapter 06 · How it works
Most US clinics are live in under a week. No double-entry, no data loss, no downtime, medspa management up and running before your next staff meeting.
Step 01
Share your website or logo. Delam auto-imports your services, prices, staff, and hours, you approve a branded preview in minutes.
Step 02
Review your branded patient app in a live preview. We ship it to the App Store and Google Play, your US practice has native iOS and Android apps in 24 hours.
Step 03
We import patients, appointments, memberships, and payment methods from your existing US practice management system with zero double-entry.
Step 04
Design your tier ladder, set rollover rules, and turn on automated billing through Stripe Connect US. Most clinics go live on memberships in seven days.
Step 05
Route your business number through the AI receptionist. It books, reschedules, and transfers live to staff when needed, with transparent automation disclosure on every call.
Step 06
Memberships grow MRR, loyalty reduces churn, the AI catches missed calls, and card-on-file deposits cut no-shows 60-80%. All measured in real-time, in USD.
Chapter 07 · Field notes
We replaced our legacy PMS, our loyalty plugin, and our email tool with Delam, and launched memberships in a week. Monthly recurring revenue tripled in the first quarter.
The branded app changed everything. Patients book themselves, buy gift cards, and manage memberships, our front desk finally has time to take care of people.
AI front desk caught 140 after-hours calls in the first month and booked 38 of them. That's our ROI, period.
Chapter 08 · Features
Appointment scheduling, electronic medical records, treatment plans, patient management, marketing tools, gift cards, payments, before/after photos, the medspa management stack your US clinic actually uses. One schema. One audit log.
Self-serve online booking with card-on-file deposits to reduce no-shows. Staff calendar handles double-booked rooms, resources, and buffer times.
HIPAA-ready medical spa software EMR purpose-built for aesthetics, treatment plans, chart notes, consent forms, allergies, and medication tracking with full audit logs.
Membership tiers with automated Stripe billing in USD, rollover credits, and treatment packages. Built as the primary revenue engine, not an afterthought.
Points on every visit, branded gift cards sold inside the app, and tracked referrals with birthday rewards. Patients redeem in real-time.
Encrypted private storage with HIPAA-grade consent capture. Signed URLs expire in one hour. Patient-visible progress gallery inside the app.
PCI DSS via Stripe tokenization, all major US card brands, ACH, Apple Pay, Google Pay, and tap-to-pay on iPhone. No raw card data on our servers.
Targeted marketing automations (segmented SMS, email, push) tied to treatment history, last visit, and membership tier.
Live dashboards for revenue, retention, no-show rate, membership ARR, LTV, and staff booking rate. Patient management and client management in one view.
Related capabilities shipped on Delam medical spa software and medical spa EMR: treatment plans, electronic medical records (EMR), appointment scheduling, patient management, client management, marketing tools, targeted marketing, gift cards, treatment history, before/after photos, personalized communication, real-time analytics, payments, and a user-friendly staff experience. Every module is HIPAA-ready, lifts client satisfaction, improves the patient customer experience, and is designed to reduce no-shows across US medical spas of every size.
Primer · What med spa software is
Med spa software is the category of tools US aesthetic clinics use to run the whole business: appointment scheduling, a medical spa EMR for treatment plans and treatment history, client management and patient management, HIPAA-ready before/after photos, payments, gift cards, memberships, and marketing tools. Historically clinics stitched five or six single-purpose apps together. Delam replaces the stack with one user-friendly platform that updates in real-time, built in Toronto and serving medical spas across all 50 US states. Explore the membership engine or the AI front desk to see how the modules share a single schema.
Because every module shares one data model, a booking update lands on the staff calendar, adjusts membership credits, logs loyalty points, and fires off personalized communication, no sync job. That unified design is what lets Delam ship targeted marketing off live treatment history, keep client satisfaction scores visible in the dashboard, and measure customer experience as one number instead of six.
Pricing · USD
Enterprise
Custom
Talk to us
White-glove onboarding, dedicated success manager, custom integrations, SOC 2 Type II / HIPAA commitments, signed BAA.
Growth
$379/mo USD
Multi-location, unlimited clients. Everything in Starter plus AI front desk, advanced analytics, priority support, and BAA on request.
Starter
$229/mo USD
Single location, up to 500 clients. Branded app, memberships, loyalty, booking, EMR, and payments.
Setup fees waived for early US partners. Memberships get a free three-month runway before revenue share kicks in. Early-access pricing locked for 12 months from signup. Delam is the membership-first medspa OS built for US clinics.
Chapter 09 · FAQs
People also ask
Delam medspa software is architected to HIPAA standards for every US medspa on the platform, encryption at rest and in transit, HIPAA-grade role-based access, audit logging on every PHI touch, and minimum-necessary data exposure by default. A signed BAA is available for US medspa clinics on Growth and Enterprise plans. Formal HIPAA attestation and SOC 2 Type II are on the Q2 2026 roadmap.
US medspa pricing on Delam medspa software is flat monthly in US dollars, $229/mo Starter (single location, up to 500 patients), $379/mo Growth (multi-location, unlimited patients, AI front desk), and Enterprise on a custom contract. No per-location fees, no per-seat fees, and no transaction markups on top of Stripe. A typical US medspa recoups the subscription inside the first 30 days.
Delam medspa software serves every US medspa across all 50 states plus the District of Columbia on day one. State-specific retail sales tax, staff licensure metadata, and state-by-state marketing consent rules are all handled inside the platform, so a US medspa in Texas, California, Florida, New York, or anywhere in between runs the same medspa software stack without custom configuration.
The full platform, booking, EMR, memberships, loyalty, AI, payments.
Tiered ladders, rollover credits, Stripe billing.
Points on visits, referrals, reviews, birthdays.
24/7 call handling with Law 25 disclosure.
PIPEDA / Law 25 / PHIPA compliant.
PHI-grade records, consent at booking, before/after tracking.
Get started
Preview your branded app in two minutes. No credit card required. Setup fee waived for early US partners. From $229/mo USD, the membership-first medspa OS.
Delam, the membership-first medspa OS for US clinics. Built in Toronto; HQ: Toronto.