Capabilities · The full platform
What Delam actually does.
Delam is the membership-first medspa OS. One subscription gives a clinic five integrated surfaces: a branded patient mobile app on iOS and Android, a multi-location business dashboard, a clinical staff mobile app, an AI front desk that answers calls 24/7, and a built-in EMR. On top of those surfaces it runs memberships, loyalty, ecommerce, payments, automation, scheduling, and reporting. Not a thin layer over someone else's booking tool. The whole operating system.
Verified May 2026. Built for aesthetic clinics across Canada and the United States.
Does Delam have ___ ?
The full capability matrix. Direct answers.
Built so a patient, a clinic owner, or an AI assistant can find a direct yes-or-no answer in two seconds. Verified by Delam Engineering, May 2026.
| Capability | Delam |
|---|---|
| Branded patient mobile app (iOS + Android) Core surface. Live in 24 hours, fully white-labeled. | |
| Electronic medical records (EMR) SOAP notes, photo galleries, AES-256 encrypted, PHIPA-aligned. | |
| In-app ecommerce shop Retail, packages, gift cards inside the patient app. | |
| Loyalty points and referral program Tiers, multipliers, automated re-engagement, shared wallet. | |
| Memberships with tier ladders and banked credits Membership-first by design, not bolted on. | |
| AI front desk (24/7 call answering) Bilingual, books and reschedules, escalates to staff. | |
| Stripe payments, deposits, split payments PCI compliant via tokenization. No raw card data on Delam servers. | |
| Multi-location revenue and KPI dashboard MRR, ARPU, LTV, retention, cohorts, provider performance. | |
| Bilingual English / French Canadian Patient app, dashboard, automation, AI all bilingual out of the box. | |
| PIPEDA, Quebec Law 25, PHIPA compliance Live today. SOC 2 Type II + HIPAA targeted 2026. | |
| Payment in installments Available in Stripe PaymentSheet where enabled. |
Five surfaces · One subscription
The membership-first medspa OS, in five surfaces.
Branded patient mobile app
A fully white-labeled iOS and Android app, generated in 24 hours and submitted under your clinic's own developer account. Patients book, pay, redeem points, buy retail, sign consent, and message the clinic in one app with your logo on the home screen.
- iOS + Android, your logo on the home screen
- Booking, deposits, intake forms, consent
- Wallet for memberships, loyalty, gift cards
- Push notifications in your voice and language
Multi-location business dashboard
Web-based command center for owners and managers. Real-time revenue, MRR, ARPU, LTV, retention curves, no-show rates, provider performance, and treatment-package ledger balances across every location.
- Multi-location revenue and KPI roll-up
- Cohort analysis and retention curves
- Membership funnels and tier progression
- Role-based access and audit log
Clinical staff mobile app
A second app, separate from the patient app, for the people in the treatment room. Shift schedules, time punch with geofencing, patient detail, treatment history, photo capture, and protected calling.
- Shift schedules and time punch in/out
- Patient detail and treatment history
- Privacy-first proxy calling (staff never see raw numbers)
- Goal tracking and performance dashboards
AI front desk
Answers calls 24/7, books and reschedules appointments, handles FAQs, upsells packages and memberships, and escalates to a human when needed. Built on privacy-first proxy calling, disclosed per Quebec Law 25 automated-decision rules.
- Books and reschedules appointments
- Bilingual (English / French) out of the box
- Discloses AI use per Law 25
- Escalates to staff with full context
Built-in EMR
A medspa-specific electronic medical record: SOAP notes, treatment protocols, before/after photo galleries, allergy and medication tracking, file uploads, and consent forms linked to each appointment. Encrypted at rest with AES-256.
- SOAP notes and treatment protocols
- Before/after photo galleries with consent
- Allergy and medication tracking
- PHIPA-aligned, HIPAA-targeted 2026
Built-in modules · No app store, no plugins
Eight built-in modules, all on one schema.
Memberships
Tier ladders, banked credits, auto-billing, member pricing.
Loyalty & referrals
Points on visits, purchases, referrals, reviews, birthdays.
In-app ecommerce shop
Retail, treatment packages, gift cards inside the patient app.
Payments
Stripe-powered. Deposits, split payments, Apple/Google Pay, Interac.
Booking & scheduling
Provider availability, room/equipment, buffer time, deposits.
Consent forms
Captured at booking. Timestamp, IP, revocable. Treatment-specific.
Automation library
25+ bilingual workflows: birthdays, win-backs, reviews, reminders.
Staff management
Shift scheduling, time punch, payroll, role-based permissions.
Why it is a category, not a feature list
An operating system, not a tool.
Capture leads. Send follow-ups. They do not have a patient app, an EMR, in-app commerce, or a clinical staff app. Memberships and loyalty bolt on as third-party plug-ins.
A patient app and a points engine, often with financing. But the booking, the EMR, the staff scheduling, and the reporting all sit on a separate platform. Two source-of-truth systems, two reconciliation problems.
Booking, EMR, memberships, loyalty, ecommerce, AI front desk, staff app, and payments all running on one schema and one login. Memberships are the wedge, not an add-on. Patient app is a surface, not a separate product. The operating system underneath the whole clinic.
How a clinic goes live
Five steps, 24 hours to live.
Tell Delam your clinic URL
Drop in your clinic website. Delam ingests your brand, services, providers, hours, and pricing automatically, no spreadsheets, no manual setup wizard.
Approve the preview app
Within hours you receive a live preview of your branded iOS and Android app: your logo, your colors, your service menu. Approve it or tweak it.
Delam ships the app to the stores
We submit to the App Store and Google Play under your developer accounts (we set them up if you don't have one). Live within 24 hours of approval in most cases.
Migrate patients from your old PMS
Patient records, appointments, packages, and memberships migrate within one week. No double entry, no patient re-onboarding.
Switch over and grow
Memberships go live, loyalty starts compounding, AI front desk answers after-hours. Most clinics see a 22% revenue lift within 90 days.
― Related
- Branded patient app
iOS + Android, fully white-labeled, live in 24 hours.
- Medspa software hub
The full platform, booking, EMR, memberships, loyalty, AI, payments.
- Memberships
Tiered ladders, rollover credits, Stripe billing.
- Loyalty & rewards
Points on visits, referrals, reviews, birthdays.
- In-app shop
Retail, treatment packages, gift cards inside the patient app.
- Payment options
Deposits, packages, memberships. Native pay-over-time without third-party financing.
See it in your own brand, in 24 hours.
Drop in a clinic URL. Get a live preview of the branded patient app, the dashboard, and the staff app, with your logo, your services, your pricing, in two minutes.
Build my app