keep assistance bounded
Use an assistant for administrative tasks with an available staff handoff. Clinical questions and consequential decisions need an appropriate human workflow.
- clear disclosure of automated assistance
- a route to staff when needed
- no unsupported clinical outcome promises
verify before confirming a booking
An assistant cannot confirm an external appointment without supported scheduling access and a verified result. Where writing to the calendar is unavailable, use a booking request or the clinic's supported booking path.
scope calls separately
Phone numbers, routing, availability, consent, and messaging requirements need their own implementation review. An app or extension preview is not a promise that autonomous calling is enabled.
