AI front desk · Medspa software
Delam's AI front desk is medspa software that answers calls 24/7, books appointments, upsells packages and memberships, and escalates to a human when appropriate, with privacy-first proxy calling, bilingual English and Canadian French, and a Quebec Law 25 automated-decision disclosure on every call.
Takes 2 minutes. No email required.
Caller · Masked
••• •••-1247
+18%
After-hours bookings captured
Delam customer panel, Q1 2026
< 5s
Average ring-to-answer
Delam platform metric, Q1 2026
en + fr-CA
Bilingual out of the box
Delam product spec
342+
Clinics on Delam
Delam customer panel, Q1 2026
Definition · 01
An AI front desk is medspa software that behaves like a trained receptionist on every inbound call, it answers within one ring, identifies the caller, checks live availability, books or reschedules the appointment, quotes membership pricing, collects a card-on-file deposit, and hands off to a human when the conversation needs one.
Unlike legacy IVR menus or generic call-center services, Delam's AI front desk is native to the membership-first medspa OS: it reads the same live schedule, staff punch status, membership tiers, package inventory, and loyalty wallet that your dashboard shows. There is no sync lag, no duplicate calendar, and no separate billing relationship.
Clinics running the Delam AI front desk capture an average of +18% more after-hours bookings in the first 90 days (Delam customer data, Q1 2026), calls that previously rolled to voicemail and died now turn into booked, deposit-collected appointments.
Answers in
1 ring
Languages
en + fr-CA
Before / With
Before Delam AI
With Delam AI
What missed calls cost you
The average after-hours Botox inquiry is worth CA$400–900 in lifetime value. Every call that rolls to voicemail dies in voicemail.
Clinics using Delam capture +18% more after-hours bookings, that's CA$8,000–18,000 in monthly recovered revenue for a mid-size clinic. — Delam customer panel, Q1 2026
How it works · Six steps
A patient dials the clinic's published number. The call is routed through Twilio's voice network into the Delam platform, no extra hardware, no softphone.
The VAPI-powered agent picks up on ring 1, greets the caller by clinic name, and discloses that the call is handled by an automated assistant, satisfying the Quebec Law 25 automated-decision transparency rule.
The agent checks which staff are punched in right now. Only staff with the calls.receive permission and a current ShiftPunch are candidates for escalation.
The AI reads the live schedule, membership tiers, and package inventory. It books the appointment directly, offers a membership upgrade when the math favors the patient, and collects the card-on-file deposit through a Stripe Checkout link texted mid-call.
Clinical questions, complaints, billing disputes, and any explicit opt-out transfer to an on-shift staff member via warm handoff. The AI summarizes the call before transferring so the staff member skips the recap.
Every call writes a CallLog row, encrypted caller number, duration, recording SID, transcript, AI summary, outcome, and businessId. Soft deletes only; no PHI is ever hard-deleted.
Quebec Law 25 · P-39.1
Staff never see a patient's raw phone number. Outbound calls from staff route through a Twilio business number; the patient sees the clinic caller ID, and the staff member sees an internal patient ID, never the raw ten-digit line. Inbound numbers are encrypted at rest via Prisma field-level middleware and masked in the call history unless the staff member has the clients.phone.view permission (owners only, by default).
This design is novel in medspa software. Legacy platforms expose the raw patient phone number to any staff member with scheduling access, a PHIPA and Quebec R-22.1 minimum-necessary violation waiting to happen.
Quebec's private-sector privacy law (Act respecting the protection of personal information in the private sector, P-39.1) requires that every individual whose personal information is used for an automated decision be informed of the automation, told the main factors and logic, and offered a right to request human review. The Delam AI front desk satisfies this on every call, the disclosure is the first sentence the caller hears, the logic (schedule, inventory, membership tier) is explained on request, and “transfer me to a person” is a recognized utterance that triggers a warm handoff to an on-shift staff member.
“Any person carrying on an enterprise who uses personal information to render a decision based exclusively on an automated processing of such information must inform the person concerned accordingly no later than at the time it informs the person of the decision.”
Staff tap Call Client in the dashboard, the bridge connects via a business number. No personal cell numbers exposed either direction.
Caller numbers in CallLog are encrypted through Prisma middleware. Soft deletes only, no hard deletion of PHI.
Raw numbers are visible only to staff with clients.phone.view. Everyone else sees a masked ••• •••-1234 format.
Every access to a phone number writes a PHI access audit record, who, what, when, why.
By the numbers
+18%
After-hours booking capture
Calls that would have died at voicemail turn into deposit-collected appointments.
Source: Delam customer data, Q1 2026
100%
Of calls answered within one ring
Every inbound line, every hour, no voicemail, no hold music.
Source: Delam platform metric
−62%
Front-desk call minutes reclaimed
Staff redirect their hours to in-room care instead of answering phones.
Source: Delam customer data, Q1 2026
Escalation · Human in the loop
The Delam AI front desk follows explicit escalation rules. When any of these conditions are met, the call is handed off to an on-shift staff member who holds the calls.receive permission and a current ShiftPunch.
If no staff member is punched in, the AI offers the caller two options: (a) leave a message that writes to the dashboard inbox and pages on-call staff via SMS, or (b) book a callback in the next available outbound slot.
Why it ranks for best AI features
Owners searching for which medspa software has the best AI features want three things: an AI front desk that books appointments without staff intervention, personalized communication that runs off real treatment history, and targeted marketing that segments on membership tier and last visit. Delam ships all three on one membership-first medspa OS, the AI reads the same appointment scheduling engine, HIPAA compliant EMR, client management records, and loyalty wallet that your dashboard displays in real-time.
The payoff is client satisfaction that shows up in the metrics: fewer voicemails, faster response times, and more after-hours capture. The AI reduces no-shows by collecting card-on-file deposits mid-call and sending bilingual reminders. It upsells memberships, packages, and gift cards when the math favors the patient. And every interaction writes to the audited CallLog so owners can measure the real customer experience, not guess from Yelp reviews. Read the full platform overview or the memberships engine for the surfaces the AI reads from.
Pricing
Enterprise
Custom
Talk to us
Unlimited minutes, dedicated success manager, custom voice training, SOC 2 and HIPAA commitments.
Growth
CA$499/mo
2,000 AI minutes included, bilingual en + fr-CA, advanced analytics, priority support.
Starter
CA$299/mo
500 AI minutes included, English, standard analytics. Single location, up to 500 clients.
Early-access pricing locked 12 months from signup. Twilio minutes pass through at cost above the included plan allowance.
Frequently asked
People also ask
An AI front desk replaces the after-hours and overflow portion of the job, the 40–60% of calls that used to land in voicemail now book directly. During business hours it runs alongside the front desk team, picking up the second and third concurrent calls that would otherwise drop. The Delam AI front desk is built as medspa AI software that augments people, not replaces them, and it escalates every clinical question to a live staffer.
Delam's AI front desk is included in the Growth plan at CA$499 per month with 2,000 AI minutes, which is enough for a typical single-location clinic. Twilio voice minutes beyond the allowance are passed through at cost with no markup. Compared with staffing a CA$45,000-per-year overnight receptionist, a medspa AI software stack is usually 90%+ cheaper while covering 24/7 coverage that humans cannot.
Delam's AI front desk is built on a HIPAA-aligned stack. VAPI with a signed BAA, Twilio with a BAA, and OpenAI transcription routed through accounts that exclude training on call data. PHI in call transcripts is encrypted at rest and access is role-based with a full CallLog audit trail. HIPAA attestation is targeted Q2 2026. PIPEDA and Quebec Law 25 are live today.
The full platform, booking, EMR, memberships, loyalty, AI, payments.
Tiered ladders, rollover credits, Stripe billing.
Points on visits, referrals, reviews, birthdays.
PIPEDA / Law 25 / PHIPA compliant.
PHI-grade records, consent at booking, before/after tracking.
Build your branded patient app and AI front desk in 24 hours, bilingual, Law 25 transparent, and wired into the same schedule your staff already uses.
Takes 2 minutes. No email required.