AI front desk · Medspa software
For medspas tired of losing after-hours Botox inquiries to voicemail.
Delam's AI front desk for medspa is a 24/7 voice assistant that answers calls on ring one, books and rebooks appointments against the live schedule, upsells packages and memberships, and routes every clinical question to an on-shift staff member. Bilingual English and Canadian French, PHI-safe by design, and Quebec Law 25 automated-decision disclosure on every call.
Takes 2 minutes. No email required.
+18%
After-hours bookings captured
Delam customer panel, Q1 2026
< 5s
Average ring-to-answer
Delam platform metric, Q1 2026
en + fr-CA
Bilingual out of the box
Delam product spec
342+
Clinics on Delam
Delam customer panel, Q1 2026
Definition · 01
An AI front desk for medspa is voice AI that behaves like a trained receptionist on every inbound call. It answers within one ring, identifies the caller, checks live availability, handles booking and rebooking against the live calendar, quotes membership pricing, collects a card-on-file deposit through a texted Stripe link, and hands off to a human the moment the conversation needs one.
Unlike legacy IVR menus or generic call-center services, Delam's voice assistant is native to the membership-first medspa OS. It reads the same live schedule, staff punch status, membership tiers, package inventory, and loyalty wallet that your dashboard shows. There is no sync lag, no duplicate calendar, and no separate billing relationship. A medspa AI receptionist is only as good as the data it can reach, and ours reaches everything.
Clinics running the Delam AI front desk for medspa capture an average of +18% more after-hours bookings in the first 90 days (Delam customer data, Q1 2026). Calls that previously rolled to voicemail and died now turn into booked, deposit-collected appointments, and existing patients who used to text for a rebooking now get the slot confirmed in under ninety seconds.
Answers in
1 ring
Languages
en + fr-CA
Before / With
Before Delam AI
With Delam AI
What missed calls cost you
The average after-hours Botox inquiry is worth CA$400 to CA$900 in lifetime value. Every call that rolls to voicemail dies in voicemail.
Clinics using Delam capture +18% more after-hours bookings, that's CA$8,000 to CA$18,000 in monthly recovered revenue for a mid-size clinic. Delam customer panel, Q1 2026
Capabilities · What it does
Every capability below ships in the default configuration. No bolt-on integrations, no third party calendar, no separate number. The voice AI reads the membership-first medspa OS in real time and writes straight back to the same schedule your staff already use.
The voice AI picks up on ring one, every hour, every day, with no voicemail and no hold music. A 24/7 voice assistant built for after-hours booking means the 2am Botox inquiry becomes a booked appointment instead of a competitor's revenue.
Real writes to the live calendar, not a demo. The medspa AI receptionist reads staff availability, treatment durations, and prep-time buffers, then confirms the slot, sends the bilingual confirmation, and collects the deposit through a mid-call Stripe Checkout link.
The AI front desk for medspa quotes membership pricing before retail pricing when the math favors the patient. It offers loyalty tier upgrades, suggests the bundle that matches their visit cadence, and routes every upsell to the same revenue reporting your dashboard shows.
Any clinical question, complaint, or refund request triggers warm human handoff to an on-shift staff member with the calls.receive permission and a current ShiftPunch. The AI summarizes the call before the transfer so the staff member picks up mid-context, no recap needed.
Proxy calling keeps staff away from raw patient phone numbers. Outbound calls route through a Twilio business number and show the clinic caller ID to the patient. Inbound numbers are encrypted at rest, masked in call history, and unlocked only with clients.phone.view (owners only by default).
Bilingual voice AI in English and Canadian French out of the box. Language is detected on the first utterance, the AI switches mid-call if the caller flips, and mixed-language Quebec conversations work the way Quebec callers actually speak.
Quebec Law 25 automated-decision disclosure is the first sentence of every call, spoken aloud, logged in the CallLog, and audited. The caller is told the call is handled by automation, offered a human handoff, and walked through the main factors and logic on request.
Every call is recorded, transcribed, and summarized. Staff get a one-paragraph call summary in the dashboard within seconds of hangup, plus the full call transcription for audit. Both are PHI-safe, direct identifiers are stripped before the GPT-4 summary step.
Every AI booking is reviewable and reversible. Staff can undo a booking, flag the turn where the AI misunderstood, and feed that correction back to the model. The AI front desk never diagnoses, prescribes, or quotes outside the scope you configure.
How it works · Six steps
Same flow in English or Canadian French. The agent auto-detects language on the first utterance and switches mid-call if the caller flips. Example below is a Montreal caller answered in French.
A patient dials the clinic's published number. The call is routed through Twilio's voice network into the Delam platform, no extra hardware, no softphone.
The VAPI-powered agent picks up on ring 1, greets the caller by clinic name, and discloses that the call is handled by an automated assistant, satisfying the Quebec Law 25 automated-decision transparency rule.
The agent checks which staff are punched in right now. Only staff with the calls.receive permission and a current ShiftPunch are candidates for escalation.
The AI reads the live schedule, membership tiers, and package inventory. It books the appointment directly, offers a membership upgrade when the math favors the patient, and collects the card-on-file deposit through a Stripe Checkout link texted mid-call.
Clinical questions, complaints, billing disputes, and any explicit opt-out transfer to an on-shift staff member via warm handoff. The AI summarizes the call before transferring so the staff member skips the recap.
Every call writes a CallLog row, encrypted caller number, duration, recording SID, transcript, AI summary, outcome, and businessId. Soft deletes only; no PHI is ever hard-deleted.
Quebec Law 25 · P-39.1
Staff never see a patient's raw phone number. Outbound calls from staff route through a Twilio business number; the patient sees the clinic caller ID, and the staff member sees an internal patient ID, never the raw ten-digit line. Inbound numbers are encrypted at rest via Prisma field-level middleware and masked in the call history unless the staff member has the clients.phone.view permission (owners only, by default).
This design is novel in medspa software. Legacy platforms expose the raw patient phone number to any staff member with scheduling access, a PHIPA and Quebec R-22.1 minimum-necessary violation waiting to happen.
Quebec's private-sector privacy law (Act respecting the protection of personal information in the private sector, P-39.1) requires that every individual whose personal information is used for an automated decision be informed of the automation, told the main factors and logic, and offered a right to request human review. The Delam AI front desk satisfies this on every call, the disclosure is the first sentence the caller hears, the logic (schedule, inventory, membership tier) is explained on request, and “transfer me to a person” is a recognized utterance that triggers a warm handoff to an on-shift staff member.
“Any person carrying on an enterprise who uses personal information to render a decision based exclusively on an automated processing of such information must inform the person concerned accordingly no later than at the time it informs the person of the decision.”
Proxy routing · Masked end to end
Staff tap Call Client in the dashboard, the bridge connects via a business number. No personal cell numbers exposed either direction.
Caller numbers in CallLog are encrypted through Prisma middleware. Soft deletes only, no hard deletion of PHI.
Raw numbers are visible only to staff with clients.phone.view. Everyone else sees a masked ••• •••-1234 format.
Every access to a phone number writes a PHI access audit record, who, what, when, why.
By the numbers
+18%
After-hours booking capture
Calls that would have died at voicemail turn into deposit-collected appointments.
Source: Delam customer data, Q1 2026
100%
Of calls answered within one ring
Every inbound line, every hour, no voicemail, no hold music.
Source: Delam platform metric
−62%
Front-desk call minutes reclaimed
Staff redirect their hours to in-room care instead of answering phones.
Source: Delam customer data, Q1 2026
Live handoff cascade · 29 seconds
Escalation · Human in the loop
The Delam AI front desk follows explicit escalation rules. When any of these conditions are met, the call is handed off to an on-shift staff member who holds the calls.receive permission and a current ShiftPunch.
If no staff member is punched in, the AI offers the caller two options: (a) leave a message that writes to the dashboard inbox and pages on-call staff via SMS, or (b) book a callback in the next available outbound slot.
Why it ranks for best AI features
Owners searching for which medspa software has the best AI features want three things: an AI front desk for medspa that books and rebooks appointments without staff intervention, a medspa AI receptionist that upsells memberships on real treatment history, and a voice AI that writes every call back to an audited log. Delam ships all three on one membership-first medspa OS. The AI reads the same live schedule, HIPAA-ready EMR, client records, and loyalty wallet that your dashboard displays in real time, with no sync job, no separate number, and no stale calendar.
The payoff shows up in the metrics: fewer voicemails, faster response times, more after-hours booking captured, and a 24/7 voice assistant that upsells memberships and packages when the math favors the patient. Every interaction writes to the audited CallLog, bilingual call transcription and GPT-4 call summary land in the dashboard seconds after hangup, and staff can undo any AI booking with one tap. Read the full platform overview, the memberships engine the AI upsells on, the staff management surface that drives proxy calling, or the Canadian Law 25 compliance overview for the jurisdictional baseline every call has to meet.
Compliance · PHI-safe by design
Med spa software touches protected health information on every call. That means a medspa AI receptionist has to meet a higher bar than a generic AI phone agent. Here is how the Delam stack maps, control by control, to the jurisdictions we serve today.
Quebec Law 25
Every call opens with a spoken automated-decision disclosure, the call is handled by an automated assistant, you can ask to be transferred to a person at any time. The disclosure script is stored in the CallLog alongside the recording SID. Callers can request the main factors and logic (live schedule, inventory, membership tier) and the AI explains them in plain language before continuing.
PHI minimization
The voice AI never sees full names, full dates of birth, government identifiers, or payment card data. An input filtering layer masks direct identifiers before the prompt reaches the model, the AI reasons over an internal patient ID and an age range instead. Call transcription strips the same identifiers before the GPT-4 call summary runs.
HIPAA-ready stack
VAPI (signed BAA), Twilio (signed BAA), and OpenAI transcription on accounts that exclude training on call data. PHI is encrypted at rest with AES-256, in transit with TLS 1.3, and access is role-based with full CallLog audit logging. Controls are in place today; SOC 2 Type II and HIPAA attestation are targeted Q2 2026 for the US enterprise rollout.
PIPEDA · Canadian residency
Patient records, call recordings, and CallLog rows live in ca-central-1. Cross-border transfer to US-based AI services is covered by a documented privacy impact assessment (PIA), standard data-protection clauses, and disclosure in the clinic privacy notice. PHIPA-equivalent controls apply to Ontario, Quebec R-22.1 applies to Quebec, PIPEDA covers the rest of Canada. See the Canadian compliance overview for the full matrix.
From a Delam customer
“We ran on voicemail after 7pm for eight years. The week we flipped on the AI front desk for medspa, twenty-three calls booked themselves between 8pm and midnight. That is roughly CA$14,000 in recovered revenue in the first month. The bilingual routing is the piece our French-speaking patients notice first.”
Frequently asked
People also ask
A medspa AI receptionist replaces the after-hours and overflow portion of the job, the 40 to 60 percent of calls that used to land in voicemail now book directly. During business hours it runs alongside the front desk team, picking up the second and third concurrent calls that would otherwise drop. Delam is built as voice AI that augments people, not replaces them. Every clinical question escalates to a live staffer through warm human handoff.
When a recognized caller dials in for a rebooking, the AI pulls up their last visit, preferred provider, standard service duration, and any open treatment package. It offers the next matching slot, explains membership credits the patient can burn against the visit, and writes the booking plus the card-on-file deposit in a single turn. After-hours booking and rebooking both run on the same flow, the AI does not care what time it is.
Delam's AI front desk for medspa is built on a HIPAA-aligned stack. VAPI with a signed BAA, Twilio with a BAA, and OpenAI transcription routed through accounts that exclude training on call data. PHI in call transcripts is encrypted at rest and access is role-based with a full CallLog audit trail. HIPAA attestation is targeted Q2 2026. PIPEDA and Quebec Law 25 are live today.
Proxy calling keeps raw patient phone numbers out of staff hands. When a staff member taps Call Client in the dashboard, Delam bridges the call through a Twilio business number. The patient sees the clinic caller ID and the staff member sees an internal patient ID, never the raw ten-digit line. Every access to a masked number writes a PHI audit record, satisfying the PHIPA and Quebec R-22.1 minimum-necessary rules that legacy medspa software routinely violates.
The full platform, booking, EMR, memberships, loyalty, AI, payments.
Tiered ladders, rollover credits, Stripe billing.
Points on visits, referrals, reviews, birthdays.
PIPEDA / Law 25 / PHIPA compliant.
PHI-grade records, consent at booking, before/after tracking.
Build your branded patient app and AI front desk in 24 hours, bilingual, Law 25 transparent, and wired into the same schedule your staff already uses.
Takes 2 minutes. No email required.
