Patient app (iOS + Android)
A one-tap language toggle in the top-right of every screen. Every view, every field, every push notification matches the patient's selected language.
Canada · Bilingual medspa software
For aesthetic clinics serving both linguistic communities. Out-of-the-box English and Canadian French, everywhere, the patient app, staff dashboard, booking, consent, SMS, receipts, and the AI front desk. Not a late-stage translation layer, a first-class primitive.
Section 01 · Why bilingual matters
Bilingual isn't a feature. It's the bar.
Canada is officially bilingual. Quebec is not. Quebec's Charter of the French Language, updated in 2022 by Bill 96, requires French-as-primary customer service in Quebec. A clinic serving Quebec residents with an English-only patient app, or a booking flow that defaults to English on a Quebec IP, is out of step with both Bill 96 and the Law 25 meaningful-consent standard.
Outside Quebec, Canadian French speakers make up significant patient populations in Ottawa, Moncton, Winnipeg, and Sudbury. Research from Statistics Canada shows patients are materially more likely to complete care plans when they receive clinical communication in their first language. Bilingual medspa software increases patient retention, reduces no-shows driven by misunderstood reminders, and raises consent quality across both languages.
Delam treats bilingual as a first-class primitive. Every string has a French equivalent reviewed by Canadian clinical staff, not a machine translation shipped and forgotten. Consent templates are maintained in parallel. The AI front desk switches mid-call. The bar is Bill 96, and the strictest rule wins.
Source: Statistics Canada 2021 Census; Office québécois de la langue française, Bill 96 guidance, 2024.
Section 02 · Where bilingual lives in Delam
Eight surfaces, both languages.
Bilingual medspa software only works if the language follows the patient across every touchpoint. Delam ships all eight surfaces bilingual from day one, with no config flag required.
Staff dashboard UI
Staff choose their working language per profile. Clinic owners serving both communities can run an English staff and a French staff on the same dashboard.
Booking flow
The booking portal detects language from the patient's browser and respects the profile setting on return. Every confirmation, receipt, and reminder honors the choice.
Consent forms (per treatment)
Separate en-CA and fr-CA consent templates for each treatment, maintained in parallel, reviewed by Canadian clinical and legal reviewers, and versioned on the signed record.
Automated SMS, email, push
Every automated send reads the patient's preferredLanguage field. Appointment reminders, birthday rewards, win-back, and abandoned-cart messages ship bilingual.
AI front desk
The bilingual medspa software AI detects language on the first utterance, handles mixed-language Quebec conversations, and switches mid-call if the caller does.
Before/after gallery labels
Treatment names, procedure labels, and result disclaimers render in the patient's language. CPSO and CNO advertising rules are honored in both languages.
Receipts and invoices
Receipts print in the patient's language, with English or French equivalents available for insurance and CRA filings. Tax breakdowns match provincial formatting.
Section 03 · Bill 96 compliance
French as primary. Equally prominent.
Quebec Bill 96, the 2022 update to the Charter of the French Language, tightens the French-primary rule for customer service in Quebec. Bilingual medspa software cannot default Quebec patients to English and cannot bury French behind a toggle. French must be equally prominent on every surface a Quebec patient sees.
Delam honors Bill 96 by default for Quebec clinics: the booking flow defaults to fr-CA on Quebec IPs, receipts print in French with English translations available, the staff dashboard supports a French-primary configuration, and consent forms open in fr-CA with an explicit opt-in to English.
For clinics outside Quebec serving francophone patients, the same templates and flows apply, respecting the individual patient's preferredLanguage without assuming the province sets the default.
instant
Language switch time
Branded app, one-tap toggle
99.8%
fr-CA message delivery
Twilio Canada, Q1 2026
both
Mixed-language call handling
AI front desk, switches mid-call
Section 04 · FAQ
Bilingual, asked and answered.
The questions Canadian clinic owners ask us when they're evaluating bilingual medspa software.
- Does Delam support Canadian French?
- Yes. Delam is bilingual medspa software built on en-CA and fr-CA from day one, not a late-stage translation layer. The branded patient app, staff mobile app, business dashboard, booking flow, consent forms, SMS, email, push notifications, receipts, invoices, and AI front desk all ship in both languages out of the box. Every surface respects the patient's preferredLanguage field.
- Can patients toggle language mid-session?
- Yes. The branded patient app carries a one-tap language toggle in the top-right of every screen. Toggling mid-session updates downstream automated messages, receipts, and push notifications instantly. Consent forms currently open in the patient's preferred language and require a fresh signature if the language switches mid-flow, so the signed version matches what the patient read.
- Does the AI detect language automatically?
- Yes. The AI front desk inside bilingual medspa software detects the caller's language on the first utterance and responds in kind, en-CA or fr-CA. Mixed-language Quebec calls (English nouns, French verbs, frequent code-switching) are handled in the same session. If the caller changes languages mid-call the AI switches with them, and the post-call transcript captures both languages accurately.
- Are consent forms identical in both languages?
- Yes, substantively. Every Delam consent template is maintained in parallel en-CA and fr-CA versions, reviewed by Canadian clinical staff for clinical accuracy and by a legal reviewer for Law 25 consent standards. The patient's signed record stores both the language selected and the template version, so a clinic can reproduce the exact wording a patient signed on a given date.
- What about Bill 96?
- Quebec Bill 96, the 2022 update to the Charter of the French Language, requires French-as-primary service in Quebec. Bilingual medspa software has to present French as equally prominent, not buried behind an English default. Delam respects Bill 96 by defaulting Quebec clinics to fr-CA primary across the booking flow, staff dashboard, and patient app, with English available on request. Receipts print in French with English translations available.
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Ready when you are
Bilingual medspa software in 24 hours.
en-CA and fr-CA across every surface. Patient app, staff dashboard, booking, consent, SMS, receipts, AI front desk. Bill 96 primary-French ready. Preview your branded app in 24 hours.
en-CAfr-CABill 96 readyAI bilingual